Certified ISO/IEC 20000 Lead Auditor
Categories
Information Technology, IT & SoftwareSub Categories
IT Certification, Operating Systems, IT Networking
ISO/IEC 20000 Lead Auditor – Course Summary
Why Attend?
This course equips you with the knowledge and skills to effectively plan, conduct, and manage audits of Service Management Systems (SMS) according to ISO/IEC 20000-1. It covers audit principles and best practices aligned with ISO/IEC 17021-1, ISO 19011, and other international standards.
Through practical exercises, quizzes, and real-world examples, you will learn to interpret SMS requirements, apply auditing methods, lead audit teams, draft nonconformity reports, and prepare final audit reports. After passing the exam, you can earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Auditor credential, validating your expertise in SMS auditing.
Who Should Attend?
- Auditors leading SMS audits
- Managers or consultants mastering SMS audit processes
- Professionals ensuring compliance with ISO/IEC 20000-1
- Technical experts preparing organizations for SMS certification
- Service management advisors
Learning Objectives
By course end, participants will be able to:
- Understand key SMS concepts and ISO/IEC 20000-1 requirements
- Interpret SMS requirements from an auditor’s perspective
- Evaluate SMS conformity applying auditing principles
- Plan, conduct, and finalize ISO/IEC 20000-1 audits per standards
- Manage SMS audit programs effectively
Educational Approach
- Participant-focused learning with theory and best practices
- Practical examples and case study exercises
- Interactive discussions and exam-focused quizzes
Prerequisites
- Basic understanding of ISO/IEC 20000-1
- Solid knowledge of audit principles
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